Support Center
Last updated: September 2026
https://visorfitness.com/support
Contact Us
The fastest way to get support is by email. We typically respond within 1–2 business days.
Frequently Asked Questions
How do I restore my subscription or purchase?
Open VISOR, go to your account or subscription settings, and tap "Restore Purchases." Make sure you're signed in with the same Apple ID or Google Play account used for the original purchase. If the issue persists, email us with your receipt or order ID.
How do I cancel, refund, or change my subscription?
Subscriptions are managed by Apple (iOS) or Google (Android). To cancel or request a refund, visit your platform's subscription settings. If you need help identifying your plan or have a billing question, contact us at support@visorfitness.com.
How do I delete my account and data?
You can delete your account directly in the VISOR app from your account settings. This removes your profile, fitness data, photos and community content from active systems. If you can't access the app, email privacy@visorfitness.com from the email address associated with your account.
The app is crashing or not loading. What should I do?
Try these steps first: force-close the app, restart your device, and make sure you're on the latest app version and OS update. If the problem continues, email support@visorfitness.com with your device model, OS version, and a description of what happens.
Billing & Subscriptions
VISOR subscriptions are processed through Apple App Store (iOS) and Google Play (Android). We do not store your payment card information.
- To cancel or manage an iOS subscription: iPhone Settings → [Your Name] → Subscriptions → VISOR.
- To manage an Android subscription: Google Play Store → Profile → Payments & subscriptions → Subscriptions.
- For refund requests, use Apple's or Google's refund flow, or contact us with your order details.
If you see an unexpected charge or have trouble restoring a purchase, email support@visorfitness.com and include your platform, order ID, and a screenshot if possible.
Report a Problem or Safety Concern
If you encounter harmful, inaccurate, or inappropriate AI output, community content, or app behavior, please report it in-app where available, or email us directly.
- General issues & feedback: support@visorfitness.com
- Privacy, data, or account deletion: privacy@visorfitness.com
We review reports as soon as possible and aim to respond within 5 business days for safety or abuse reports.
Mailing Address
Cedra Kaddour FZ-LLC FDRK7137, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ Ras Al Khaimah, United Arab Emirates Registration No.: 0000004084353 Licence No.: 7017101
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